Frequently Asked Questions
01
Each piece of pottery is handmade by Angharad in her studio in Cardiff.
As each piece is hand thrown sizes and measurements may vary slightly from vessel to vessel as is the nature of handmade pottery.
Crock-Â-Shwt pottery is available to buy on the website, through a selected list of stockists and various markets throughout the year.
With online shop updates we aim to drop new pottery every 8 weeks, however this can fluctuate, and it is best to join our mailing to keep up to date with any important information!
03
Returns
We hope this doesn’t happen but if you aren't entirely happy with your pottery from us, I accept returns within 14 days of you receiving your item/s.
All you have to do is contact me at angharad@crockashwt.co.uk to arrange the details of refund.
Any items refunded must be returned undamaged and in original packaging, unfortunately cost of postage will not be reimbursed and will be deducted from the total refund amount.
**PLEASE NOTE – As seconds are also available to buy off of my online shop these items have been discounted for various reasons.
If you have purchased a second you are agreeing to the purchase an item with the knowledge that it has a flaw and that you have read the item description with details said flaw and includes pictures. Refunds or exchanges due to the reason/s stated in the item description as to why these pieces are marked as a second will not be accepted. However if it is because of a different issue refunds/exchanges are available!
In the unlikely event that your item/s arrives damaged or broken, please contact us within 2 working days and send photographs of the item/s to angharad@crockashwt.co.uk
As a small batch pottery all items are individual with no two the same and made in small quantities, it may not be possible to exchange for an exact replica, we will do our best to rectify the issue and if necessary a refund will be made.
02
Shipping
All parcels will be dispatched within 3 working days and all pieces are available for worldwide shipping!
All UK deliveries will be made using Royal Mail 2nd Class Signed for, any orders above a value of £60 will be sent using Priority. Cost of UK postage and packaging start at £4.70 for a small parcel and £6.45 for a medium parcel however price may increase depending on size, weight and value of parcel.
Outside of the UK all orders will be sent using Royal Mail International Tracked and Signed which is considerably more expensive depending on where you live.
**Please note that each item is priced individually and it may seem like postage and packaging is expensive, however I refund excess postage as soon as collection from Royal Mail has been confirmed.
I do not offer studio pick ups however, if you planning to visit a market I am trading at I am more than happy to arrange collection if you email me in advance at angharad@crockashwt.co.uk
As an advocate for sustainability we made the conscious decision to ensure our packaging was as environmentally friendly as possible.
95% of the packaging and marketing material we use is either Biodegrable, Recycled, Recyclable or Eco Friendly – as with any packaging please recycle or reuse responsibly.
As with anything sustainable and better for our planet there is a higher cost and as such this is included in the cost of postage and packaging.
**Whilst I use biodegradable packing peanuts for the majority of orders, if you do receive a parcel with polystyrene peanuts they are reused from parcels I have received and therefore can be used again.**
04
Wholesale and stockists
At the present time we undertake a limited number of wholesale orders, if you are interested and would like to enquire more please just drop an email to angharad@crockashwt.co.uk for more information.
Crock-Â-Shwt is currently stocked in the following shops
- BAMBER, Winchmore Hill
- Codi, Newport Pembs
- East Street Emporium, Bristol
- Ink and Ivory, Aberaeron
- Oil and Oak, Hay on Wye
As well as being able to buy pottery from the website we try and trade at markets as well.
At the moment we rotate between Cardiff, Swansea, Bristol and London.
To keep up to date with upcoming markets we recommend signing up to our mailing list and following our instagram.